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AndyP's avatar
AndyP
New member | Level 2
8 years ago

Intermittent api.dropboxapi.com port 443: Connection timed out

Hello, We have several different sites that use your API to trasmit and recieve files via your API.   We changed to API version 2 a while ago but this evening we are seeing intermittent connection...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Hi Andy, there was a short period of some degraded performance/availability earlier today that may have caused issues like this, but it should have been resolved some time ago. Are you still seeing this?

 

If so, any details you can share would be useful to help us investigate, e.g., timestamps, and which endpoints, users, and apps are appear to be affected, etc. Feel free to open an API ticket if you'd prefer to share privately. Thanks!

  • AndyP's avatar
    AndyP
    New member | Level 2
    8 years ago

    Thanks Greg, I have just opened a ticket and included logs from our side.

     

    Andy

  • pski's avatar
    pski
    New member | Level 2
    8 years ago

    We're seeing the same issue right now at 9:50 EDT.  Ticket opened.  Thanks.

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago
      Thanks! These details are helpful. We're looking into it.

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