Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

A S.13's avatar
A S.13
Explorer | Level 4
6 years ago

Internal Server Error 500 when attempting files_restore()

I am attempting to restore files that I deleted and am getting frequent internal server error (500). I've had this issue in the past a number of months ago and it also went unresolved.  I actually ...
API
A S.13's avatar
A S.13
Explorer | Level 4
6 years ago

Any luck?  It's been running literally a week straight with almost constant 500s.  As a paying Dropbox customer, I do expect file restorations to work.  If not, this is VERY MUCH a deal breaker for me.

TaylorKrusen's avatar
TaylorKrusen
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey good timing! I just got an update. 

This is the result of an uncaught error state where your application is trying to restore a file that has already been purged. 

The fix from our end, when implemented, will be a more accurate error rather than a change to API behavior. 

If we need to dig into your application a little more to understand what's happening regarding backups, restoration, and purging, then it's probably worth opening a ticket so we can get into specifics. 

Apologies for the delay, but at least we know what is going on now!

 

  • A S.13's avatar
    A S.13
    Explorer | Level 4
    6 years ago

    Per your request, I submitted a support ticket with the Email option.  The only thing about the solution they gave you is that these files shouldn't BE purged.  They were deleted less than a day before my restore attempt took place.

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Thanks! The work to fix the API error reporting is in progress. Please work with support on your ticket for help with checking on the files themselves.

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        For reference, the error handling on the API itself should be fixed now.

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!