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A S.13's avatar
A S.13
Explorer | Level 4
6 years ago

Internal Server Error 500 when attempting files_restore()

I am attempting to restore files that I deleted and am getting frequent internal server error (500). I've had this issue in the past a number of months ago and it also went unresolved.  I actually ...
API
A S.13's avatar
A S.13
Explorer | Level 4
6 years ago

Per your request, I submitted a support ticket with the Email option.  The only thing about the solution they gave you is that these files shouldn't BE purged.  They were deleted less than a day before my restore attempt took place.

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks! The work to fix the API error reporting is in progress. Please work with support on your ticket for help with checking on the files themselves.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    For reference, the error handling on the API itself should be fixed now.

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