Forum Discussion

A S.13's avatar
A S.13
Explorer | Level 4
7 years ago

Internal server error 500 when attempting to restore files

I deleted a handful of files and am trying to restore them, but about 1/3 of them give an internal server error when attempting to do so.  Below is the request ID and below that is the code being use...
API
A S.13's avatar
A S.13
Explorer | Level 4
7 years ago

Correction:  If I specify myself in the 'Deleted By' folder, it DOES find the files.  I'm going to attempt to restore them via that method, but I would still like to know the reason for the 500 errors so I can avoid them in the future.

I love Dropbox's API, but I'd truly like it to be consistent and reliable.

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thank you for checking that!

  • A S.13's avatar
    A S.13
    Explorer | Level 4
    7 years ago

    Restoring via the web site has restored 26 GB worth of data, but I had about 3 times that much.  Still going to attempt to restore via the API

     

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 years ago

      The error handling on the API should be fixed now. This case should no longer return a 500 and will instead properly return a 409 for revisions that can't be restored.

      • A S.13's avatar
        A S.13
        Explorer | Level 4
        7 years ago

        You are an outstanding individual.  Thanks for the reply.

         

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