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petepete717's avatar
petepete717
Helpful | Level 6
3 years ago

Internal Server Error 500 when sharing folder

When running my code I can share a folder one or two times but then I receive the Internal Server Error 500 afterwards.   Creating the shared folder works:   client.sharing.shareFolder(path: path...
API
petepete717's avatar
petepete717
Helpful | Level 6
3 years ago
Hi Greg
Yes I checked - it is from the same account as I am posting from here on the forum.
Thanks for looking into this. Without this functionality working 100% unfortunately I cannot publish my app.
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for confirming! We'll look into it and I'll follow up here with any updates for you.

  • petepete717's avatar
    petepete717
    Helpful | Level 6
    3 years ago
    Thank you very much!
    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      The team is looking into this, but they're asking if you can share a little more context on the failure rate you're seeing. Specifically, you mentioned it "does not work in 80% of the times", but can you offer some more details on that? For instance, are you always seeing an 80% failure rate on these calls, or does it only fail at that rate sometimes?

       

      Also, are you running multiple addFolderMember calls at the same time? (Note that it runs asynchronously.)

       

      Thanks!

      • PeteFromCH's avatar
        PeteFromCH
        New member | Level 2
        3 years ago

        What I have found is that when I log in the first time for the day it works a few times. Then only intermittently. 
        Yesterday afternoon I could not get addFolderMember to work at all. Tried perhaps 10-20 times but no success. 
        Interestingly enough, the folder always gets created. Which would seem to prove that I am logged in and have set up the client correctly? Also I checked to ensure that the sharedFolderID gets passed into addFolderMember. 

        I only call addFolderMember once. 

        One thing I did notice - it seems that my success rate is slightly higher if I pause the program after the folder is created but before addFolderMember is called. But it is far from 100%. 

        I hope this helps. Please let me know if you need any more details. 

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