One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
ahmedcs982
5 years agoExplorer | Level 3
Issue with overleaf app
Dear all,
I am facing issue with synching dropbox updates to overleaf (overleaf to dropbox works fine). I have tried connected overleaf to another account which i just created and it works fine. I contacted overleaf and obviously it is an issue on dropbox side as indicated by theri support team. The following is the API: files/get_temporary_link API is returning a not_allowed error to the Overleaf App e.g. at 2021-02-04T14:19:26.008Z for the path "main-arxiv copy.pdf". I have included all the information we have on this from our log below.
{
insertId: "bm4al3ut3an1d2x8c"
jsonPayload: {}
err: {}
error: {}
error: {}
.tag: "not_allowed"
error_summary: "not_allowed/"
response: {}
size: 0
timeout: 0
status: 409
hostname: "third-party-datastore-prod-7546d6b756-x2rtr"
level: 50
msg: "error getting file from dropbox"
name: "third-party-datastore"
path: "/main-arxiv copy.pdf"
pid: 1
user_id: "5b592b24853cb81b9c4fe64d"
v: 0
labels: {}
k8s-pod/app: "third-party-datastore"
k8s-pod/pod-template-hash: "7546d6b756"
logName: "projects/mgcp-1117973-ol-prod/logs/stdout"
receiveTimestamp: "2021-02-04T14:19:27.536499740Z"
resource: {}
labels: {}
cluster_name: "ol-gke-02"
container_name: "third-party-datastore"
location: "us-east1"
namespace_name: "default"
pod_name: "third-party-datastore-prod-7546d6b756-x2rtr"
project_id: "mgcp-1117973-ol-prod"
type: "k8s_container"
severity: "INFO"
timestamp: "2021-02-04T14:19:26.008Z"
}
- tahsini
Dropbox Staff
The
not_allowed
error is returned if the user is not allowed to request a temporary link to the specified file. For example, this can occur if the file is restricted or if the user's links are banned.You might be seeing this error right now if your links are currently banned. See here for more information.
About Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.5,950 PostsLatest Activity: 5 hours ago
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!