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Issues with API Limits
We are an IT company and setup Dropbox for a client as an alternative to Google Drive as they were having syncing issues. We have been recommending Dropbox to all our clients up to this point. We in...
Alexis G.1
Super User
Super User
AgileLens wrote:Yep, they're definitely losing customers over this. I was doing something of a 'pilot program' for several companies that wanted to follow suit with whatever I deemed the best solution. I was so close to recommending Dropbox... like a day away from writing a report about all the things I like about this setup with NAS with cloud backup. Now that I understand the API call restrictions, it's going to have to be another solution.
Shame, shame, shame.
I have 157 clients with this solution (Synology 812, 814, 815, 816) with Dropbox client. So far I have 7 reporting the API CALL limit issue. One main client is our biggest problem now and this is why I'm synching myself manually every 3 hours!!!!
i actually worked out a workaround to this stupid problem:
Because Invidual plans is not limited on API calls i solved it doing this:
- Buy individual plan that can fit your data amount, for exmaple standard 1 TB plan.
- Sync your synology NAS or other software to a folder in your individual plan.
- Share your folder in the individual plan with one or multiple users in the Business plan
- Voila, you now have unlimited sync to business account
Not the best solution, but a workaround....
- Alexis G.1
Tue_W_Nielsen wrote:i actually worked out a workaround to this stupid problem:
Because Invidual plans is not limited on API calls i solved it doing this:
- Buy individual plan that can fit your data amount, for exmaple standard 1 TB plan.
- Sync your synology NAS or other software to a folder in your individual plan.
- Share your folder in the individual plan with one or multiple users in the Business plan
- Voila, you now have unlimited sync to business account
Not the best solution, but a workaround....
It's a good workaround for new setups, but for existing setups is complex to achieve.
Today I have a new client with the same api limit error. Some of our clients just request to remove the Synology link, they will be using access to the Dropbox folder (we are using the subst command) and others will be moving to another solution.
In the case of clients who will keep Dropbox only, we will setup a PC with the Dropbox client in order to keep a local copy of the dropbox files and make the backups to the Synology with regular backup tools.
Yep, nice to see over a year or two later this is still an issue!
While doing support for a NAS vendor and finding this issue, we quickly added support for other Vendor's, its gotten to the point where its not even an issue that is troubleshoot past finding its the API limit thats the cause of the problem, we advise them of the issue, show them how to check if its the issue, then point to multiple thread's about it, and about 90% report they will switch to another solution.
It sucks Dropbox likes losing customers, but hey, I guess the absurd pricing they get that one sucker for to remove this limitation is worth it!
*For what its worth it went up internally and we where still not able to get a resolution from Dropbox since the API limit seems more aimed towards App's, alas, Dropbox was of no help on the PARTNER side either!
EDIT: See screenshot for a good laugh
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