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Issues with API Limits
We are an IT company and setup Dropbox for a client as an alternative to Google Drive as they were having syncing issues. We have been recommending Dropbox to all our clients up to this point.
We installed a Synology NAS and started it syncing with their Dropbox using Synology Cloud Sync. There was about 100gb of data. They have 5 users on a Business plan with Dropbox.
They quickly ran out of API calls. After numerous support requests and waiting for days in between for answers we finally found out that API limits reset at the start of the month (not the subscription rollover date). So we used a dropbox client to sync all the data up as it doesn't use API calls, paused the Synology Sync program until the new month started and then started it up again.
That went ok until half way through the month when a few thousand files were added to the NAS and the API limit has maxxed out again. This is just normal use, not a lot of data.
Basically what we sold the client is useless because they can't save to their NAS and have it sync to Dropbox without running out of API calls very quickly through normal use.
Apparently with the individual account you get unlimited API calls which seems ridiculous. How can we solve this or do we just give up and move to something else?
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Please add me to the list of dissatisfied customers try to use Dropbox as a cloud back for my Synology NAS. When I use Synology's Cloud Sync, I run into the API limit in less than 24 hours, so it is currently useless to me.
- Greg-DB
Dropbox Community Moderator
RBCunningham Thank you for the feedback!
Another client of ours has been hit with this today after running Dropbox perfectly for years. This is not a good situation. The original client I enquired for has now removed Dropbox from their NAS.
With the radio silence from Dropbox, as it stands the choices are:
1) Subscribe to 10+ users
2) Move to Google Drive
I hope you have some good news for us soon Greg K.
Another unsatisfied customer I am afraid, this issue has also affected us, I dont believe its a satisfactory solution asking small businesses to pay for 10 licenses. I do ask that you revise this as soon as possible as customers are getting frustrated by what just doesnt make sense.
- Greg-DB
Thanks markmeurer !
- I have an business Advanced account for 15 users and I still have the same problem. I reconnected yesterday Cloud Sync on my NAS and I just received the email saying that I reached the limit.
Same issue here, same answers, same consequences... Dropbox can definitely do a better job with SMEs.
Alexis G.1Super User
I have about 10 SMB clients with Synology NAS servers in sync with Dropbox since a couple of years now.
Has been working nice but today I get the message about the API limit. OMG what's this? how we explain this issue to our client? This is non sense!
Same problem as everyone else. Also, somehow I was never alerted about the API call limit while I was testing out the trial. Literally got the message about being 'almost out of API calls' a couple hours after comitting to a subscription. Very dissatisfied.
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