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softwaremedicalshare's avatar
softwaremedicalshare
New member | Level 2
5 years ago
Solved

JAVA API Shared Link Access Denied

Hi,

 

Have a JAVA application that uploads files to Dropbox, suddenly having a [Exception in 2/sharing/create_shared_link_with_settings: "access_denied" ] when trying to get the shared link. This error started 1-2 days ago.

 

Upload works fine and file is visible from dropbox webpage

 

This is the code that throws the error

 

SharedLinkMetadata slmFile = client.sharing().createSharedLinkWithSettings("/dir1/file.txt",
SharedLinkSettings.newBuilder()
.withRequestedVisibility(RequestedVisibility.PUBLIC).build());

And this is the full error stack trace:

com.dropbox.core.v2.sharing.CreateSharedLinkWithSettingsErrorException: Exception in 2/sharing/create_shared_link_with_settings: "access_denied"
at com.dropbox.core.v2.sharing.DbxUserSharingRequests.createSharedLinkWithSettings(DbxUserSharingRequests.java:483)
at com.dropbox.core.v2.sharing.DbxUserSharingRequests.createSharedLinkWithSettings(DbxUserSharingRequests.java:526)

  • softwaremedicalshare's avatar
    softwaremedicalshare
    5 years ago

    I just finish a phone call with support. it was not issue with banning or permissions, it was a downloading "bandwidth" issue of the account (not a file) so I think dropbox api should  address in better way the problem issue.

     

    Thanks for your help!

8 Replies

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    5 years ago

    Hi softwaremedicalshare,

    Did you ensure "sharing.write" permission for your application (both in Application console and on token generation)?

    Hope this gives right direction.

  • softwaremedicalshare's avatar
    softwaremedicalshare
    New member | Level 2
    5 years ago

    Hi @Здравко, 

     

    Have this options in Application "Permissions" tab

    Account info

       account_info.write off

       account_info.read is on

    Files and folders

       files.metadata.write is on

       files.metadata.read is on

       files.content.write is on

       files.content.read is on

    Collaboration

       sharing.write is on

       sharing.read is on

       file_request.write is on

       file_request.read is on

       contacts.write is on

     

    Token generation was done with

       Allow public clients (Implicit Grant & PKCE) is Allow
       Access token expiration is No expiration

     

    I generate a new token yesterday thinking it could be the issue, but issue remains. I can upload files, files is perfectly stored in dropbox but cannot generate shared link within the application. Also I just test and my username cannot create a shared link. Dropbox page says: "You do not have permissions to create a link for the file" (I just translate it maybe is not the exact message in English)

     

  • softwaremedicalshare's avatar
    softwaremedicalshare
    New member | Level 2
    5 years ago

    Hi @Greg-DB, 

     

    The issue you address sound more like a "banned link" i mean, something that existed before and suddenly it is banned for the reasons described in the link provided. The issue right now is that I cannot create new links for new files.

     

    Thanks anyway

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    5 years ago

    Hi softwaremedicalshare,

    Just for clarity: When I mentioned "and on token generation", the meaning was for queried permissions there, not eventual token break!

    When you have created your application you have declared the possible scopes this application can have access to. Seems your declaration covers "sharing.write" permission needed by 2/sharing/create_shared_link_with_settings. On token generation you should select a subset of all scopes of your application (could be all available/selected for the application or less). If you have forgot some scope here, even selected for the application, it'll not be available for the application instances! That's why just "generate a new token" in such a case (if it is) wouldn't solve anything. If missing (something which I suspected), you should add it to the list of scopes in your application code (or configuration). That's it.

    By the way, it's most likely Greg-DB's proposal be the real issue.

  • softwaremedicalshare's avatar
    softwaremedicalshare
    New member | Level 2
    5 years ago

    I just finish a phone call with support. it was not issue with banning or permissions, it was a downloading "bandwidth" issue of the account (not a file) so I think dropbox api should  address in better way the problem issue.

     

    Thanks for your help!

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