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timrobinson33's avatar
timrobinson33
Helpful | Level 6
2 years ago
Solved

javascript - filesGetTemporaryLink API gives intermittent 500 error

Hi,   I'm using the javascript API and calling filesGetTemporaryLink() every so often (maybe 1% of the time) it gives a 500 response code. I'm repeatedly testing on the same set of files and it d...
API
  • Greg-DB's avatar
    Greg-DB
    2 years ago

    We looked into this and we believe we've mitigated that particular issue. Please let us know if you're still seeing any issues. Thanks again!

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the report! Yes, for intermittent issues like this, you can just retry the request. I'll ask the team to investigate the cause based on this request ID.

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

We looked into this and we believe we've mitigated that particular issue. Please let us know if you're still seeing any issues. Thanks again!

  • timrobinson33's avatar
    timrobinson33
    Helpful | Level 6
    2 years ago

    Thanks - I have implemented an exponential backoff retry but while testing it I noticed the problem didn't seem to be happening any more

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