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boomtech's avatar
boomtech
Explorer | Level 4
3 years ago
Solved

Newly uploaded files create_shared_link API 500 internal

Our subscription payment failed and I just purchased it.

 

Now we get 500 internal server errors using API 

https://api.dropboxapi.com/2/sharing/create_shared_link with Bearer token Authorization. It is working properly on old files but when we upload a new file it gives an error.
 
PLEASE FIX IT ASAP.

4 Replies

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  • boomtech's avatar
    boomtech
    Explorer | Level 4
    3 years ago

    Hey Greg,

     

    Now we get 

     "We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this."
  • boomtech's avatar
    boomtech
    Explorer | Level 4
    3 years ago

    I believe this is because of payment as we didn't upload anything suspicious in this period. Only images or PDF. It so strange. We've just payed more than $300 and experiencing such a problem. It's a huge issue for our customers. Can you please do something 

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