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justin-ahsay's avatar
justin-ahsay
Explorer | Level 4
2 years ago
Solved

OAuth authorization cannot connect to a team scoped app when team admin has personal account linked

I have a team scoped app and it was working just fine. Starting from yesterday, authorization (token_access_type=offline&response_type=code) fails with:

Error connecting app

There was an error processing the request, please refresh the page and try again.

 

Login account is team admin and has a personal account linked.

I tested with another team admin without a personal account linked and was able to proceed to get the authorization code. When I add link to personal account to it and try OAuth again, the error is hit.

API
  • Greg-DB's avatar
    Greg-DB
    2 years ago

    This should be working now. Please try again and let us know if you're still seeing any issues.

9 Replies

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the report! We'll look into it, and I'll follow up here once I have any news on this.

  • justin-ahsay's avatar
    justin-ahsay
    Explorer | Level 4
    2 years ago

    Hi, just tested again and the issue is still encountered. May I know if there is any update?

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    This is still open with engineering, but I don't have any news on it yet. I'll reply here once I have an update to share.

  • jbcodes's avatar
    jbcodes
    New member | Level 2
    2 years ago

    We are experiencing the same issue.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    jbcodes The team is working on a fix for this. I'll follow up here once it's released.

  • jbcodes's avatar
    jbcodes
    New member | Level 2
    2 years ago

    Thank you! No rush, but do you have any kind of ETA? 

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    jbcodes I can't offer a guarantee, but it looks like it may be resolved as soon as today or tomorrow.

  • justin-ahsay's avatar
    justin-ahsay
    Explorer | Level 4
    2 years ago

    Just tested and the issue seems to be resolved. Thanks for the support!

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    This should be working now. Please try again and let us know if you're still seeing any issues.

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