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aparnell's avatar
aparnell
Explorer | Level 3
1 month ago
Solved

Receiving errors from Dropbox API

Hello we've had intermittent issues with the Dropbox API, where some users within our org are unable to upload pictures or docs. In our Kibana logging we are seeing this error occur: :Error= com.dr...
API
Dropbox Plus
Error Messages
File access
Mobile
upload
  • DB-Des's avatar
    DB-Des
    1 month ago

    Hi aparnell​ 

    Thanks for writing in. It looks like you are running into an error due to outdated root certificates being used on your current SDK version.

    We’re performing a staged root certificate rollout, starting with short validation windows before making the change permanent. Please see more information in this blog post.

    In order to maintain access to the Dropbox API, please upgrade to the applicable required SDK version:

    • Java SDK v7.0.0 or greater
    • .NET SDK v7.0.0 or greater
      • Note that apps using older versions of the .NET SDK are only affected if they call DropboxCertHelper.InitializeCertPinning().
    • Python SDK v12.0.2 or greater
pvanHCCP1's avatar
pvanHCCP1
New member | Level 2
1 month ago

Would this explain why issue is currently intermittent?

 

DB-Des's avatar
DB-Des
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi pvanHCCP1​ 

Yes, this staged rollout would explain why it may appear resolved temporarily or why it may have been working before today.

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