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abeisgreat's avatar
abeisgreat
New member | Level 2
8 years ago

save_url download_failed info?

My app works fairly well sometimes, but it seems to randomly get back download_failed from the save_url endpoint. Is there any known restrictions / issues / timeouts / etc that could be discussed so I can design my app around this?

API

4 Replies

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    There is a 5 minute timeout, in that if it takes longer than 5 minutes to download the file from the provided URL, the download will fail. Might that be the issue?

    If you're seeing unexpected failures, feel free to open a ticket with some sample job IDs and we can look into it: https://www.dropbox.com/developers/contact
  • abeisgreat's avatar
    abeisgreat
    New member | Level 2
    8 years ago
    Ahh, that sounds like the issue. I assume there's no way to extend that timeout?
  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    No, unfortunately there isn't a way to change that, but I'll pass this along as a feature request.
  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Update: the timeout has been increased to 15 minutes.

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