One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
FredericH
8 years agoExplorer | Level 3
The download links doesn't work with IE11
Hi,
We're using Dropbox api v2 for a development.
To download a file from an existing account we're calling your :
https://api.dropboxapi.com/2/files/get_temporary_link and passing the file path in the request.
We get a response containing an url :
https://dl.dropboxusercontent.com/apitl/1/XXXXXXXXXXXX
In a HTML file from a link or a button we do a window.open of this URL.
This works 100% in Chrome and Firefox but with IE 11 we often get a blank page the file doesn't download.
It sounds that even copying the download address in IE address fails ...
It appears that it also works from time to time.
It sounds like something IE can't access properly to the link or the link is not responding ...
Do you know of such an issue ?
Can you try to reproduce ? I can help if you need.
It's very important for us as we really need IE to be supported.
Thx
- Greg-DB
Dropbox Staff
Thanks for the report! This is a known issue when using these links in Internet Explorer, but I don't have a timeline for a fix to offer. It's possible it's a bug in Internet Explorer itself, since it doesn't occur in other browsers. I'll follow up here with any news on this.- FredericHExplorer | Level 3
Thx Greg,
Do you have any workaround to handle the issue ?
- Greg-DB
Dropbox Staff
No, unfortunately I'm not aware of a workaround for this.
- Greg-DB
Dropbox Staff
We've had our engineers working on this and the good news is the problem has been fixed. Please try again and you should find that this functionality works correctly.
Apologies for any inconvenience this caused.
About Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.5,950 PostsLatest Activity: 17 hours ago
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!