Forum Discussion

random-company-support-account's avatar
random-company-support-account
New member | Level 2
5 years ago

This app is currently disabled.

Hi - I've been tasked with fixing our Dropbox integration that was setup by an old employee.  We have a python app that uses a DROPBOX_TOKEN to access Dropbox over an API.

 

We haven't used it in a while, and when I run it, I get:

 

```

"log": "dropbox.exceptions.BadInputError: BadInputError('e11b4c8672ac45359b85d7dc6e03ead2', 'Error in call to API function \"users/get_current_account\": This app is currently disabled.')\n"

```

 

I found some documentation that points to a URL where it says "go here to get the token" - the URL looks like this:

 

https://www.dropbox.com/oauth2/authorize?client_id=XXXXXXX&response_type=code

 

When I go there, I get a picture that says "This app is currently disabled."

 

I'm assuming that our old employee probably setup this app, then deleted it.  So, I basically need to know how to recover this app, or how to create another one with similar configuration.  I wrote into support and they basically said "well could be several things, if its A then do this, if its B do this, if its C do this.." problem is I have no idea and won't likely ever know.

 

So - can someone help me recover the app or help me configure a new one in a similar context so that I can get our python program working again?

 

THANK YOU!!!

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Staff rankDropbox Staff

    Was the old employee a member of a Dropbox Business team? If so, I recommend having a team admin from the Business team opening a ticket with Dropbox developer support ticket here (while signed in to their admin account) if you haven't already done so. If they're an admin on the team with the (disabled) app owner, they would be authorized to more information, such as the account history and the app information for the disable member/app, which should be more helpful, or possibly recover the original app.

     

    Otherwise, we'll be happy to help you get set up with a new app on your own account. Can you elaborate on what functionality you need to use on the API so I can offer some guidance on that? For instance, what Dropbox API methods does your code call (other than 'users/get_current_account' as seen in the output you shared)?

     

     

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.5,947 PostsLatest Activity: 13 minutes ago
351 Following

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!