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Sergey S.10
9 years agoNew member | Level 1
Video thumbnails are not generated anymore
Some days ago we found that video thumbnails are not displayed in our app. iOS app uses official cocoapod Dropbox-iOS-SDK (version 1.3.13). At some step it displays media content of user's Dropbox fo...
Sergey S.10
9 years agoNew member | Level 1
Hi Gregory and Ken,
Thanks for your attention to this issue. Here are some details on how we reproduce this issue.
We use method:
- (void)loadThumbnail:(NSString *)path ofSize:(NSString *)size intoPath:(NSString *)destinationPath
of class DBRestClient from official cocoapod Dropbox-iOS-SDK (version 1.3.13). Parameters:
path (self.metadata.path): "/camera uploads/2/2014-04-10 18.51.53.mov"
size: "l" (lowercase L)
destinationPath: ".../tmp/l-2014-04-10 18.51.53.mov" (... is just for short)
And we got this error in callback:
Error Domain=dropbox.com Code=415 "(null)" UserInfo={path=/camera uploads/2/2014-04-10 18.51.53.mov, size=l, root=dropbox, error=permanent failure - this image isn't supported by thumbnailing, destinationPath=.../tmp/l-2014-04-10 18.51.53.mov}
We get this issue for all videos. Image thumbnailing works for us in all cases.
I've just checked and yes — this issues is still 100% reproducable for us.
Thanks!
Sergey
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