Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Sergey S.10's avatar
Sergey S.10
New member | Level 1
9 years ago

Video thumbnails are not generated anymore

Some days ago we found that video thumbnails are not displayed in our app. iOS app uses official cocoapod Dropbox-iOS-SDK (version 1.3.13). At some step it displays media content of user's Dropbox folders: images and videos. We get and display thumbnails for images and videos using method

-loadThumbnail:ofSize:intoPath

During last several months it worked for both videos and images, but some days ago it logs warning and return error in callback for videos:

[WARNING] DropboxSDK: error making request to /1/thumbnails/dropbox/camera uploads/.../X.mov - (415) permanent failure - this image isn't supported by thumbnailing

I understand that SDK officially should support only some image file types for files less than 20Mb. I don't understand why you turned this feature off for other file types: it was implemented and it worked well.

Please turn this feature on and officially declare this support in documentation. I can't imagine that the most famous cloud service SDK doesn't support thumbs for videos. How we should display these videos in our apps?

API

22 Replies

Replies have been turned off for this discussion
Show More
  • James K.36's avatar
    James K.36
    New member | Level 1
    9 years ago

    Does Dropbox have any statement to release on this issue or timing?  We are seeing a 30%+ shift in files that used to come from Dropbox now coming from Google Drive by our users since this issue came up. 

     

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 years ago

    Thanks for the feedback James. I don't have a timeline to offer, but the team is still working on it. (There wasn't a simple fix unfortunately.)

About Dropbox API Support and Feedback

Node avatar for Dropbox API Support and Feedback
Get help with the Dropbox API from fellow developers and experts.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!