Team access not permitted

Hi cblokAlly​ 

I'll be happy to help with any issues you're having with the Dropbox API, but I'll need some more information. Please reply with:

• the name and version number of the platform and SDK/library you are using, if any
• the steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s)
• 5-10 different 'X-Dropbox-Request-Id' response header values encountering the issue

Hello DB-Des,

I appreciate the help. I’m not using an SDK or platform library, I’m using different action nodes within Zapier, specifically “Dropbox API Request (Beta)” action, which makes direct HTTPS API calls to Dropbox endpoints.

Steps to get Access token:

1. I created an App with Team scopes, and used the App Key to create an authorization URL: 'https://www.dropbox.com/oauth2/authorize?response_type=code&client_id={MY_APP_KEY}&token_access_type=offline'
2. I then authorize the app, and extract the Authorization code, this code is used in a call to 'api.dropboxapi.com/oauth2/token' with the grant type=authorization_code
   • When doing this through VS Studio's powershell, I can confirm this is related to a Team as the Team ID is provided, and the listed scopes include all selected team permissions
   • The refresh token will be stored for future calls to automate the workflow
3. I use the access token provided to take actions on Team endpoints and am met with errors

General workflow steps:

1. My Zap triggers when a new record is created externally, it does various Zapier steps before utilizing the Create Folder  action, which allows me to build a folder within a Team space.
2. I then use the Dropbox API Request (Beta) action to call '2/sharing/share_folder', this succeeds and provides the shared folder ID
3. I use the shared folder ID to call on '2/sharing/add_folder_member' endpoint and provide an email queried earlier, this succeeds as well, but the folder is not mounted in the Team root folder on that users end
4. I am attempting to work around the mounting with Team/business endpoint actions and the access token granted above
   • /2/team/members/get_info
   • /2/team/get_info
   • /2/sharing/mount_folder
5.  On each endpoint I am met with errors

X-Dropbox-Request-Id values:

• /2/team/members/get_info_v2 - message:"This token is not associated with a team" error_type:USER_AUTH_NOT_ALLOWED
• /2/team/get_info - message:"This token is not associated with a team" error_type:USER_AUTH_NOT_ALLOWED
• /2/sharing/mount_folder - Unexpected select user header. Your app does not have permission to use this feature

I haven't tried accessing more Team endpoints, and I am met with the same response for each of these, so I apologize for not providing 5-10. I am trying to automate this with minimal API calls/code, but if more calls are necessary to achieve what I'm doing please let me know and I can look into that for the responses/solutions.

Please let me know if there is other detail I can provide. Thank you!

Hi cblokAlly​,

The error message "This token is not associated with a team" indicates that you're attempting to call a team endpoint using an access token that is not connected to a team. In order to call team endpoints, you'd need an access token authorized with team scopes. You can find more information on scopes in the OAuth Guide and authorization documentation.

Similarly, the "Unexpected select user header" error indicates that your app cannot use the "Member file access" feature. Please refer to the Member file access documentation here for more information on the requirements for using that. Please cross check the access token that you are using and that its connected to a team.

If you would like us to troubleshoot the issue further such as reviewing your API app, please open an API ticket using the following link:

https://www.dropbox.com/developers/contact

Hello iNeil,

I am aware that it implies it's not a team token, but as I explained I am absolutely authorizing team scopes, which is confirmed in the response when I request the token. I have heavily reviewed the documentation you provided, I linked it in the original message. If selecting the permission scopes for teams (as laid out in the documentation) and authorizing the app, as well as seeing the Team ID and team scopes in the token request response is not considered 'connected to a team token' how do I do that?

If you are unable to answer this, I will move forward with submitting a ticket, but I have seemingly followed the documentation correctly and can't get further help from it.

Hi cblokAlly​, 

Thank you for the additional information. If the Team ID and team scopes are included in the token request response, it indicates that the access token is team-linked. That said, please open an API ticket to further troubleshoot the issue using the following link:

https://www.dropbox.com/developers/contact 

How did it end up?