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jjung's avatar
jjung
Explorer | Level 3
3 years ago

.Zip Folders Never Fully Download

Hello Dropbox Community,   I received over a dozen folders of hi-res photos sent to me via Dropbox. I cannot download the entire batch at once (zip file too big error message) and am trying to down...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey jjung, sorry to hear you're having issues with this.

 

Can you please let us know how large those folders are approximately in size and file count?

 

Do these folders contain other folders perhaps?

 

Do you get the same results on other browsers with no plugins or extensions running as well?

 

Any additional information is more than welcome! 

jjung's avatar
jjung
Explorer | Level 3
3 years ago

There are 17 main folders. Inside the folders are only files, no sub folders. Files are mostly photos in .arw format. The first two folders contain around 125 and 175 photos respectively. The .zip.part folders created after attempting to individually download these two initial folders to my hard drive amount to 5.67 and 5.77 GB respectively.

 

They do not download properly using Firefox, Chrome, or Safari browsers. No plugins are open or activated

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jjung, sorry to jump in here.

     

    Can you please send us some screenshots of how you see these partial zip folders?

     

    Also, how are you currently unzipping the folders? The inbuilt function? Can you try using a different service/app to unzip them?

     

    Since you're on a Mac computer, you should be able to find one in the app store.

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