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USHWW's avatar
USHWW
New member | Level 2
2 years ago

All my files in Dropbox are corrupted - "The media could not be loaded" error.

  Can anyone help how to fix this?
Error Messages
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for your post, USHWW. Let’s have a look. 

 

First off, can you clarify where you see this message exactly? Is it on the Dropbox website or somewhere else? 

 

Can you send a full screenshot of what you see on your end?

 

Keep me in the loop.

  • matthewzammit's avatar
    matthewzammit
    Helpful | Level 6
    2 years ago

    I too keep getting this error randomly. 

    first it was with every time my window was bigger than 1920x1080 ... so I've had to resize my window to smaller sizes. 
    But now it seems to even happen with this smaller window size. 

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Sorry to hear about this, matthewzammit.

       

      Are you seeing the same behavior on other browsers as well? And how about private browsing/incognito windows?

      • matthewzammit's avatar
        matthewzammit
        Helpful | Level 6
        2 years ago

        I'm only using Chrome, and very difficult to replicate. Happens quite randomly. Now even with smaller resolutions.  
        This is one other video example that is not loading recorded a few minutes ago 

        https://capture.dropbox.com/8kL4eBYpKz7ERLnf 

         

        Maybe you can look in the backend what's wrong with it. 

         

        I love Dropbox Capture, but this error is making me lose too much time at this point. Having to record the same thing multiple times. Can't use it if it's not reliable. 

         

         

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