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USHWW's avatar
USHWW
New member | Level 2
2 years ago

All my files in Dropbox are corrupted - "The media could not be loaded" error.

  Can anyone help how to fix this?
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matthewzammit's avatar
matthewzammit
Helpful | Level 6
2 years ago

I too keep getting this error randomly. 

first it was with every time my window was bigger than 1920x1080 ... so I've had to resize my window to smaller sizes. 
But now it seems to even happen with this smaller window size. 

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about this, matthewzammit.

 

Are you seeing the same behavior on other browsers as well? And how about private browsing/incognito windows?

  • matthewzammit's avatar
    matthewzammit
    Helpful | Level 6
    2 years ago

    I'm only using Chrome, and very difficult to replicate. Happens quite randomly. Now even with smaller resolutions.  
    This is one other video example that is not loading recorded a few minutes ago 

    https://capture.dropbox.com/8kL4eBYpKz7ERLnf 

     

    Maybe you can look in the backend what's wrong with it. 

     

    I love Dropbox Capture, but this error is making me lose too much time at this point. Having to record the same thing multiple times. Can't use it if it's not reliable. 

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Matthew, I understand that you're only using Chrome, but is it possible to try from another browser or just an incognito window, to see if the behavior is the same?

      • matthewzammit's avatar
        matthewzammit
        Helpful | Level 6
        2 years ago

        Opening capture.dropbox.com on Chrome Incognito, and Safari still shows the files as corrupted --> not sure if that's what you wanted to see exactly (?)

        Attached screenshots of what' I'm seeing, with multiple corrupted files. I've deleted many others previously.

         

        Let me know if you'd like me to test something else or provide more info. 

         

         

         

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