Forum Discussion

USHWW's avatar
USHWW
New member | Level 2
2 years ago

All my files in Dropbox are corrupted - "The media could not be loaded" error.

  Can anyone help how to fix this?
Error Messages
View
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about this, matthewzammit.

 

Are you seeing the same behavior on other browsers as well? And how about private browsing/incognito windows?

matthewzammit's avatar
matthewzammit
Helpful | Level 6
2 years ago

I'm only using Chrome, and very difficult to replicate. Happens quite randomly. Now even with smaller resolutions.  
This is one other video example that is not loading recorded a few minutes ago 

https://capture.dropbox.com/8kL4eBYpKz7ERLnf 

 

Maybe you can look in the backend what's wrong with it. 

 

I love Dropbox Capture, but this error is making me lose too much time at this point. Having to record the same thing multiple times. Can't use it if it's not reliable. 

 

 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content