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All my files in Dropbox are corrupted - "The media could not be loaded" error.
Can anyone help how to fix this?
Replies below... let me know what else we can do to get to the bottom of it.
I can't seem to find anything specific that always triggers it.
Are you possibly turning your camera on, or are you doing anything differently compared to the videos that do load?
Camera is off for 99% of videos. But I've had recordings with the camera on that worked. I don't think that's the issue. It feels random. Mostly larger resolutions and longer videos are the ones that fail.
What's the video resolution? Is it the same for all the capture videos?
I'm' on 32" 4k monitor. I resize my browser window to 1920x1080. I'm only recording browser windows. Anything bigger than 1920x1080 nearly almost always fails.
And if you try to load the same videos from your Capture folder locally, do they load?
No, they still can't be opened from the Capture folder. Screenshot attached with the 3 corrupted files.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorIn that case, can we send you an email in order for us to have a closer look into this matthewzammit?
yes of course!
- Megan
I just sent you an email matthewzammit, I'll see you there!
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