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Rob8585's avatar
Rob8585
Explorer | Level 3
2 years ago

Audio files skip after 10 seconds when I preview them.

I have some audio files saved in DB- when l go to listen to some, they seem to have developed a 'skip' after about 10 seconds. The timer at the bottom stops at 10 seconds, the music jumps to a di...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Interesting, thanks for letting me know, Rob!

 

And if you download them from Dropbox locally to the device, are you able to preview them without an issue? 

Rob8585's avatar
Rob8585
Explorer | Level 3
2 years ago
I don't understand the question?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Rob8585!

     

    If you try to use these steps, in order to download the files from your Dropbox account to your device and then preview them there, do they preview like they normally would, or skip after 10 seconds?

    • Kezball's avatar
      Kezball
      New member | Level 2
      2 years ago

      I have this exact issue. I have an iPhone. It does the same thing whether I play them via browser or in the app.
      I have an iPhone. If I downloaded the video it works but that takes a lot of space to download then I have to delete afterward. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @Kezball, thanks for posting here! 

     

    Would you be able to share your OS, along with the Dropbox version that you're using on your end?

     

    When did this start happening, and does this happen with all of your files? 

     

    Let me know more!

    • Kezball's avatar
      Kezball
      New member | Level 2
      2 years ago
      I’m using the Dropbox App on iOS 390.2.2 and I have an iPhone 14 iOS 17.05.1
      I do get these video files initially via Facebook messenger and then play the files in browser or on the app.
      Same thing happens both ways I open it.
      Started happening last week.
      Does not happen with all the files the ones which come via Messenger.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @Kezball, thanks for the info! 

     

    And would you mind clarifying the file type, please? 

     

    Also, when you say you receive them via Messenger are you referring to a Dropbox shared link that you receive there, or straight through the Messenger app? 

    • Kezball's avatar
      Kezball
      New member | Level 2
      2 years ago
      It’s a .mov file and a Dropbox link shared in the chat
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey @Kezball - could you clear the Dropbox mobile app's cache, your browser's cache and/or try another browser and let us know if you get the same results? 

         

        If you do, could you clarify the size of the file as well? 

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