We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Rob8585
2 years agoExplorer | Level 3
Audio files skip after 10 seconds when I preview them.
I have some audio files saved in DB- when l go to listen to some, they seem to have developed a 'skip' after about 10 seconds. The timer at the bottom stops at 10 seconds, the music jumps to a di...
Megan
Dropbox Community Moderator
2 years agoHey Rob8585!
If you try to use these steps, in order to download the files from your Dropbox account to your device and then preview them there, do they preview like they normally would, or skip after 10 seconds?
Kezball
2 years agoNew member | Level 2
I have this exact issue. I have an iPhone. It does the same thing whether I play them via browser or in the app.
I have an iPhone. If I downloaded the video it works but that takes a lot of space to download then I have to delete afterward.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!