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Rob8585's avatar
Rob8585
Explorer | Level 3
2 years ago

Audio files skip after 10 seconds when I preview them.

I have some audio files saved in DB- when l go to listen to some, they seem to
have developed a 'skip' after about 10 seconds.

The timer at the bottom stops at 10 seconds, the music jumps to a different part and then jumps again when the timer jumps back to 20 seconds.
I have the same audio files for a while and no issues up to now. I unistalled DB and it still happens.
Any ideas? Thanks.

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  • Kezball's avatar
    Kezball
    New member | Level 2
    2 years ago
    I’m using the Dropbox App on iOS 390.2.2 and I have an iPhone 14 iOS 17.05.1
    I do get these video files initially via Facebook messenger and then play the files in browser or on the app.
    Same thing happens both ways I open it.
    Started happening last week.
    Does not happen with all the files the ones which come via Messenger.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @Kezball, thanks for the info! 

     

    And would you mind clarifying the file type, please? 

     

    Also, when you say you receive them via Messenger are you referring to a Dropbox shared link that you receive there, or straight through the Messenger app? 

  • Kezball's avatar
    Kezball
    New member | Level 2
    2 years ago
    It’s a .mov file and a Dropbox link shared in the chat
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @Kezball - could you clear the Dropbox mobile app's cache, your browser's cache and/or try another browser and let us know if you get the same results? 

     

    If you do, could you clarify the size of the file as well? 

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