blue circle syncing icon not showing

Hi,

Yes it is the dropbox folder.

No its not on quick access. Its on the desktop.

Yes if I add it on the desktop folder, it appears online straight away and if I delete it online, it deletes from the folder straight away so its all working fine. Just the file would not show the blue sync icon.

And the dropbox icon on the taskbar doesn't show the green tick once all synced.

Rgds.

https://www.dropbox.com/s/7kirwtq9ofrv7hx/Screenshot%202018-09-18%2008.51.38.png?dl=0

Is this an update or an error?  The blue "selective sync" icon has disappeared on folders that have selective files making it hard to see which of my folders are partially shared/selected.  It doesn't seem like Dropbox Customer Support is understanding the issue.

Nothing works!!! Same problem as already explained.

1. Verify that the Windows UAC levels are set to default levels.
2. Uninstall the desktop app. Please remember that you don’t need to remove the Dropbox folder or any files from it. 
3. Download the newest version of the desktop app.
4. Once you have downloaded the installation file, double-click on to run it. Please do not launch the installer by right-clicking on the file and selecting Run as admin as this will lead to incorrect install permissions.
5. During the installation process, you may be prompted for the Admin username/password of your computer. Please be sure and provide the username/password of your Admin user account on your device. 
6. When prompted, enter the email address of the Dropbox account you’re using on this computer and, if needed, check the advanced preferences to apply any selective sync settings.

You are correct that it is the SmartSync icon, white with green border (not blue like I previously mentioned). That is what was there a few days ago and is gone now.  I havent adjusted any settings.  

The only step is for me to uninstall/reinstall dropbox?  This is happening on both of my workstations.  Is it a Windows 10 update?

If you've got this behavior on two devices, gearshift, you could try out the reinstallation process (as also mentioned on the third step in my previous post) on one of them, and see if that makes a difference. :slight_smile: Let me know!

I uninstalled and reinstalled again today. But its the same. Windows 8

Yes all in default.

Just reinstalled but the icons are still not appearing.

Submitting a request to the support team means I have to explain all these steps all over again with screen shots??? Ive spent a few hours on this forum already explaining and trying to sort this issue out. I really don't have any more time to explain the same thing to someone else over again.

I'd rather move to another cloud storage.

I had the same problem of missing blue Dropbox sync icons in Windows. Here's what fixed it for me:

Step 1: uninstall OneDrive

Step 2: restart Windows Explorer

Other sync apps could also affect it. Windows has a strict limit on the number of overlays that programs like Dropbox and OneDrive can use (max 15 overlay icons shared among all). For me, the blue Dropbox sync icons returned after I uninstalled OneDrive and restarted Explorer.exe.

Advanced users can open regedit and go to

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers and
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers
and count the number of items to see if they exceed the overlay icons limit of 15, and to see which applications are using those slots.

I know this thread is dated, but hopefully this response will help someone.