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Dormody's avatar
Dormody
Explorer | Level 3
3 years ago

Cannot view a shared video

I belong to a large network that sends shared videos via Dropbox.   No one is having an issue viewing except me.  when I click the link I cannot view the files instead I get a page that says my Dropb...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshot, Dormody.

 

So, from what I can understand, the page opens, but the video just doesn't load.

 

Can you copy the link and then paste it and open using a different browser, to see if you get the same behavior, please?

Dormody's avatar
Dormody
Explorer | Level 3
3 years ago

Thanks for your prompt reply…

there are many shared video links from my groups originator.   all videos act the same on my iPad.  They play for 1 min 56 seconds then Dropbox interrupts the play and screen goes into a spin.  Stating that I do not have sufficient storage space and I need to upgrade.  As mentioned.  I am not trying to download them or save them just view.   A copy of the link for the video is included.   

link removed

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Dormody, I went ahead, and removed the shared link for security reasons. 

     

    You mentioned that this happens with many shared links, not only a specific one. What happens if you try an incognito tab on your current browser?

     

    Also, do they all fail at exactly 1 minute and 56 seconds? 

    • Dormody's avatar
      Dormody
      Explorer | Level 3
      3 years ago

      This happens with all of shared links I open.  I do not receive dropbox links from any other source.  

      What happens if you try an incognito tab on your current browser?   Same thing

      Also, do they all fail at exactly 1 minute and 56 seconds? Yes.

       
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi from me as well, Dormody!

         

        Can you clarify whether, upon accessing this link via www.dropbox.com, you’re signed in to your Dropbox account? 

         

        If so, can you please sign out and open one of your shared links once more? I’d like to see if that’ll make a difference.

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