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Dormody's avatar
Dormody
Explorer | Level 3
3 years ago

Cannot view a shared video

I belong to a large network that sends shared videos via Dropbox.   No one is having an issue viewing except me.  when I click the link I cannot view the files instead I get a page that says my Dropb...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me as well, Dormody!

 

Can you clarify whether, upon accessing this link via www.dropbox.com, you’re signed in to your Dropbox account? 

 

If so, can you please sign out and open one of your shared links once more? I’d like to see if that’ll make a difference.

Dormody's avatar
Dormody
Explorer | Level 3
3 years ago

It doesn’t change the outcome!  It goes into its spin before the 2 minute mark.

 

thanks for your inquiry.  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Dormody, can I send you an email, in order for us to have a closer look into this? 

  • Dormody's avatar
    Dormody
    Explorer | Level 3
    3 years ago

    Yes absolutely!   It’s [email removed as per Community Guidelines]  Can you please delete email address from post once you have viewed it.,  thank you.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Dormody, I just sent you an email.

     

    I'll see you there. Cheers!

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