can't download files

I just tried again via mobile data hotspot. No change in behavior - click the download button, nothing happens. Just for fun I tried logging out and back in again, no effect.

And btw, I have no problem uploading files.

Thanks for the update, Sean.

Would you mind sending us a screenshot of the page you're trying to download your files from?

And just to confirm, have you also tried to do this through an incognito/private browsing window?

Tried a private Safari window - no luck.

Here is a screenshot of one page that I have tried downloading from: 

Thanks for the screenshot, Sean_Tidy_Tips, and sorry for jumping in. 

Can you share with me the version of your Safari browser, as well as the OS version of your device? If you check your web browser for any pending updates, do you see any to be installed?

Finally, can you please disable any possible plugins as a last resort, and let me know if any of that makes a difference?

I can confirm that I have no extensions installed

Alright, Sean_Tidy_Tips. Can we log a ticket for you in this case, and investigate internally? I believe it’ll be better, as our support team will be able to check your Dropbox account this way. 

Let me know.

Yes please. What do I need to do?

You’re all set, Sean_Tidy_Tips! Please reply back to my email, and we’ll take it from there.