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BBCjustin's avatar
BBCjustin
Explorer | Level 4
3 years ago

can't open jpg on my dropbox app on my phone

Good morning, I woke up today and I can't open jpg files in the dropbox app on my iphone. My phone has the latest update and so has the Dropbox app.   I have two Dropbox profiles but I can't op...
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BBCjustin's avatar
BBCjustin
Explorer | Level 4
3 years ago

Hi Walter,

no need to be sorry and thanks for helping.

My phone is running with iOS 16.3.1 and it doesn't give me an option to update it further. The App Version of Dropbox is 316.3.

Yes, I cleared the app's cache already this morning but it didn't help.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Did you try another wifi network or cell data perhaps BBCjustin? 

  • StephenIbbs's avatar
    StephenIbbs
    Explorer | Level 4
    3 years ago

    Forgive me for jumping in, but I have the same problem: two iPad pro and two iphone 12 devices. All show the same error. Photos display fine in other apps, and OneDrive which has to be installed for work purposes. Dropbox v 316.2.2 on iphone, 316.3.2 on ipad.

     

    photos display fine in dropbox on mac, so I know the files aren’t corrupted.

     

    sincerely

     

    stephen

  • Zanshin999's avatar
    Zanshin999
    New member | Level 2
    3 years ago

    I’m also having the same problem. Fine until around 2.5 hours ago. Tried updating iOS app on iPad and iPhone. No change. Tried iOS update, no change. I can access Dropbox by logging on via safari and therefore bypassing the app. My wife’s android phone app is fine. 

  • Lee16's avatar
    Lee16
    New member | Level 2
    3 years ago
    Having the same iOS issue.  Have cleared cache... signed out and back in... deleted app and re-installed. Am using the latest version.
     
    Noticed this from earlier - could this be related?
     
    Resolved - This incident has been resolved.
    Feb 22, 01:48 UTC
  • j_m_martin's avatar
    j_m_martin
    Helpful | Level 5
    3 years ago

    I'm having exactly the same problem, both on my ipad and iphone, iOS 16.3.1.  This is since I installed Dropbox 316.3 this morning.  My photos are png files but when I try and open them "Couldn't load photo" message is displayed. There was an error loading the file.  Try again. 

  • j_m_martin's avatar
    j_m_martin
    Helpful | Level 5
    3 years ago

    Status says this problem is resolved, but I'm still experiencing the problem.   Do the Dropbox support team read these messages and respond accordingly? 

  • Jlion029's avatar
    Jlion029
    Helpful | Level 5
    3 years ago
    I am also experiencing this very same issue it started early this morning. I thought hmm okay I’ll try later. Still wasn’t working when I came back. Tried redownloading the app. Made sure it was up to date as well as my iOS. But as of 1 min ago this issue remains and I cannot see any images or download them to my phone.

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