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Gwallash's avatar
Gwallash
Explorer | Level 3
3 years ago

Can't see or download larger file

Hi there, a friend sent me a link to a dropbox, with one 10 gb file.    Unfortunately I can't preview the file and when I click download, nothing happens.  Not even a window pops up, where it say...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Are you using a mobile or desktop device? Are you able to download the file on another device? 

Gwallash's avatar
Gwallash
Explorer | Level 3
3 years ago

I used both, phone and laptop and both doesn't work.. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Are you on a stable network or WiFi connection? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

     

    Are you able to download the file from a different network entirely?

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