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dbnoob's avatar
dbnoob
New member | Level 2
8 years ago
Solved

Do I have to pay to download files?

My friend pays for a standard DB account and has uploaded a large file. They sent me a link. I get an message telling me that I need to upgrade my account to add the file. I don't want to add the fil...
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dbnoob's avatar
dbnoob
New member | Level 2
8 years ago

The only button is "Add" and the only option under the three dots is to "remove my access". I cannot open the folder unless I add it. Where else might a download option be? Right clicking just gives me browser options "back, forward, reload" etc. Thanks for the reply! But I'm still stuck.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
Ah, he has sent you a shared folder rather than a shared link.

Shared folders allow for collaboration which if you only want to download you the other person needs to send you a link only. https://www.dropbox.com/help/files-folders/shared-links
  • dbnoob's avatar
    dbnoob
    New member | Level 2
    8 years ago

    Ok thanks, I'll tell them to send it as a link, mystery solved!

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