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326 TopicsI shared a video with someone else, but they can only preview the first two hours.
Device (Acer Nitro 5) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) Syncing Status ("Up to date") Question or Issue I linked a large mp4 video file (2:04:00, 8.6 GB) and the recipient tells me that it stopped at 2:00:08. The 8.6 GB is well under the file size limit, but is there a time limit on viewing? Is there something else I should be doing? I have it set up in file manager for view only and not to be downloaded.Solved101Views0likes5CommentsLarge download get interrupted for my client.
I have to urgently send a large ProRes file to a client that I’ve already uploaded to Dropbox. The upload worked fine (months ago), but when the client goes to the link and presses download, it works for a while and then cuts off every time! (Before it even gets halfway done) It’s 110GB, so it’s large, but how am I supposed to share it with them if the download keeps breaking down? I have a Professional subscription, and the client is a film production company that has a stable, full fibre connection, so it’s very unlikely to be their internet. Any help greatly appreciated! They’ve tried to download multiple times on different days.82Views0likes2CommentsCan clients have full edit access to a shared Dropbox folder without creating an account?
We’re having trouble setting up Dropbox to function as our agency’s main file management system for clients. Here’s what we need: We want to share individual folders with each client so they can:Upload any type of fileCreate new foldersMove files aroundDelete files or foldersFully manage their content within their own shared folderHowever, they should only have access within their own assigned folder and any subfolders—not outside of it. The challenge we’re running into is that we want clients to have this full level of access without having to create a Dropbox account. Many of our clients aren’t tech-savvy, so we want to make this as simple as possible—just open the link, manage files, done. Is there any way to grant full folder access and editing abilities to external users without requiring them to sign in or create an account? Or would that level of permission always require a Dropbox login? We’d love to know if there’s a workaround, setting, or third-party integration that might make this possible.Solved190Views0likes4CommentsPassword-protected links should allow direct download without login or register
When I share a file or folder and create a password-protected link, it would be great if, when someone opens it, they aren’t asked to log in or register — clicking the download button should simply download the file.124Views0likes3CommentsDisable banners and popups for shared folders
Hello, I am a new Dropbox Professional customer and I am sharing files with my customers to view or download from the web browser. When they click the link to the shared folder, which I am sending in email or text messages, depending on whether they are on a mobile device or a computer web browser there are several annoying banners and popups that I want to disable. Every one of these is annoying at best, and frustrating or confusing at worst for my customers. Computer web browser: Sign in with Google popup (I do not want my customers to have to sign in at all) Cookies popup (resigned to the idea that this cannot be avoided, unfortunately, but hopeful) Want to do more with it banners (recurring blue banners encouraging customers to log in or sign up, I do not want or need them) Download popup to log in or sign up (I just want them to be able to download their files) Mobile device web browser: "Open" banner to open installed app (assume this cant be changed but I would rather not have it, this seems appear on EVERY page once they are into the shared folder) Cookies popup (resigned to the idea that this cannot be avoided, unfortunately, but hopeful) First page asking to Open in App or Open in Browser (also assume this cant be changed, but I want it to just open in the browser without the question) Sign in with Google popup (I do not want my customers to have to sign in at all) Browse files faster in the Dropbox app banner (recurring blue banners encouraging customers to log in or sign up, I do not want or need them) How can I make it so that there is a frictionless experience for my customers, where they click the link and they are taken to the shared folder webpage to view or download their files? It seems that with a paid account I should be able to disable some if not all of these. Otherwise, I am having to write instructions for my customers helping them to get past all these things and hope that they do not get frustrated or confused and complain.89Views0likes2CommentsI had a hard time downloading large amounts of data from a link that was shared with me.
Recently i had to download large amounts of data from a public shared link to my desktop and hence i was wrapped around by chain of problems and had to refer to numerous forums to solve a basic issue. 1. Dropbox wont allow a user a download GB's of data in one go from a public link which is understandable. I subscribed to a premium tier of Dropbox to copy data from the public link to my Dropbox account Upon giving the command to copy roughly 80Gb of data, Dropbox DID NOT SHOW THE STATUS of file transfer. How many GB's were to be transferred ? , how much it would take ?, transfer speed etc. IS IT EVEN COPYING ?NOTHING. The only confirmation i get is upon completion of the transfer after an unknown amount of and Dropbox opens a new tab showing my account. I HAD TO MANUALLY TRANSFER dozens of sub folders individually in order to visually confirm the file transfer. Dropbox loves to keep the user in the dark while transferring/syncing data. My transfer could take an hour, two maybe a day. I would have no way of knowing. 2. WHY does Dropbox have to create a COPY of the data that is ALREADY MADE OFFLINE, if I have to copy data to an external drive ?. Makes no sense Only solution was to MOVE the Dropbox folder from PC to an relatively empty drive that could afford to duplicate my 100GB data or directly to an external drive. AGAIN, i have no clue about the rate of transfer, status of transfer etc. Using Dropbox is EXTREMELY IMPRACTICAL if your work entails dealing with swaths of data. Given that Dropbox has subscription tiers of 2TB and 3TB, i would assume they have a practical approach of dealing with **bleep**ing 3TBs of data. Dropbox should lower its services to deal with a few hundred GBs at the max if it cant provide reasonable measures for users to manage their data.137Views0likes2CommentsRe-design Dropbox log-in or sign-up invitation when downloading from shared links
Problem: When document link recipients click the Dropbox download arrow, your large, unattractive "Log-in or sign-up" sales pitch splashes in their face. It can alarm or confuse my clients. And because the third option - "Or continue with download only" - is in small typeface located at the bottom of that box, the link recipient is likely to miss it. My clients have even called to ask if they must sign-up in order to download a linked document, which becomes a second irritation and less efficient process. This is not good marketing. Observation: when a Dropbox customer is sending document links to others, recipients will be your customer's co-workers, clients , colleagues and customers, i.e. people your customers do not want to confuse or irritate. You won't see a sales pitch when clicking OneDrive or iCloud download buttons. If people enjoy their Dropbox experience they will more likely be interested in Dropbox, instead of how to bypass your sales pitch. SUGGESTION: Dropbox should eliminate this sales pitch altogether. However, if making the sales pitch outweighs irritating your customers and their customers, at the very least you should re-design your invitation's dialog box as follows: Make the entire dialog box much smaller; Eliminate this statement: "Download the file now and share it with others on Dropbox" (people receiving file links don't need to be told that. It's an unnecessary distraction that you won't find in OneDrive or iCloud). List only 2 attractive buttons of equal size and like-design with these options in this order: "Continue Download" (with a download arrow to click); "Dropbox Log-in / Sign-up" (clicking it would open log-in / sign-up fields). Respectfully, David [Removed per the Community's Guidelines]134Views1like2CommentsBetter user experience for previewing shared videos
I don't use Dropbox very often because of the following problem. I mainly use it to share videos with my friends and I would really like the video to appear in a nice simple window when they play it. Unfortunately the visitor sees a lot of unnecessary text in the window which is just a distraction. With all respect it appears the window was created by engineers who are not concerned about appearance. My visitors already know who sent them the link, and I don't like the window having intrusive sharing options and text promoting the app. I think Dropbox should offer a version that is crafted with a simple appearance so the focus is on the content. I would be happy to pay extra for this option. It could be called "Dropbox pure" or "Dropbox clarity" or "Dropbox presentation" or something. As it is, Dropbox is a last resort for me because of all the clutter. Perhaps there is a cloud storage solution out there that is esthetically pleasing for the viewer, but I have not found one.59Views0likes1Comment