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l6productions's avatar
l6productions
New member | Level 2
2 years ago

Download fail

Trying to download a video file 98GB. It stops at 38GB and fails. I have high speed no internet issues, never had this problem with other services. Help Thanks
Download
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there l6productions, sorry to hear you're having issues with this.

 

Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you get the same results?

 

If you do, I'd appreciate a screenshot of the error you get too.

 

Thanks!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi l6productions, could you clarify what you meant when you say the download fails at 38 GB, but also says it was downloaded fully?

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