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walermo517's avatar
walermo517
New member | Level 2
12 months ago
Solved

Dropbox installer download fails on my Mac.

Hello all!

 

In a newly installed Mac Mini M2, after launching the Dropbox installer, the downloader immediately fails. It retries three times after waiting a certain amount of seconds (5, 10, 20) each time and then fails completely (see screenshots). 

 

I tried to replicate the issue on two other Macs where Dropbox is already installed and the issue persists: the Dropbox downloader consistently fails.

 

There is no additional (helpful) feedback or error/warning message. Does anyone know if there are there any logs where I would be able to find anything that might help me identify the issue?

 

Any thoughts, or perhaps this is a "today" temporary issue? FWIW, I istalled the app on another Mac last Friday 7/5 without any issues.

 

desktop
Install
Mac
  • Megan's avatar
    Megan
    12 months ago

    Hey walermo517, let's jump right into this! 

     

    Have you tried the offline installer, by any chance? 

     

    Do you perhaps have any security programs like an antivirus, VPN, firewall etc. that might be blocking Dropbox?

     

    If so, can you temporarily disable them, to see if that helps?

     

    Keep me posted!

5 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey walermo517, let's jump right into this! 

     

    Have you tried the offline installer, by any chance? 

     

    Do you perhaps have any security programs like an antivirus, VPN, firewall etc. that might be blocking Dropbox?

     

    If so, can you temporarily disable them, to see if that helps?

     

    Keep me posted!

  • randomaxes's avatar
    randomaxes
    New member | Level 2
    12 months ago

    I am having the exact same issue with an M3 iMac that I just purchased today. I've downloaded the Dropboxinstaller.dmg and I get the same errors at the original post. No other apps have been installed on the iMac. This was my first step. 

  • randomaxes's avatar
    randomaxes
    New member | Level 2
    12 months ago

    Thanks for the tip to download the offline installer. That worked.

  • walermo517's avatar
    walermo517
    New member | Level 2
    12 months ago

    Thank you, Megan!

     

    The offline installer worked like a charm! 

     

    As for other apps blocking the installer, I don't have VPN installed on any of my Macs, all firewall settings and antivirus apps are identical on all Macs, with no issues with prior installations (two installed last week).

     

    Cheers!

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