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BWilkes13's avatar
BWilkes13
New member | Level 2
8 months ago

Downloaded photos from the web are not the ones I selected

I am trying to download photos from Dropbox to my HP Laptop. I have 181 photos selected but everytime I download them it is showing different photos to the ones I selected in the download folder?! I’m so confused. Please help

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for bringing this to our attention, BWilkes13.

     

    I'm not really sure how this could have happened, but let's see what we can find out.

     

    If you use a different browser to download the photos or a private browsing/incognito window, what do you see?

     

    Keep me posted.

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