Forum Discussion

BWilkes13's avatar
BWilkes13
New member | Level 2
1 year ago

Downloaded photos from the web are not the ones I selected

I am trying to download photos from Dropbox to my HP Laptop. I have 181 photos selected but everytime I download them it is showing different photos to the ones I selected in the download folder?! I’m so confused. Please help

Download
Web

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for bringing this to our attention, BWilkes13.

     

    I'm not really sure how this could have happened, but let's see what we can find out.

     

    If you use a different browser to download the photos or a private browsing/incognito window, what do you see?

     

    Keep me posted.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!