Forum Discussion

Preston J.'s avatar
Preston J.
Explorer | Level 4
4 years ago

Dropbox App won't open, the only thing that opens is my Dropbox Folder.

Dropbox app will not open. When I open the app it just opens the file explorer. I have already checked the Taskbar and it's not showing up there. I have also checked the taskbar setting and there is ...
desktop
Preston J.'s avatar
Preston J.
Explorer | Level 4
4 years ago

Re-running to application just opens up the file explorer. I can't get to the main Dropbox App. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Preston J., thanks for reaching out to our Community.

 

Are you perhaps looking to launch the Dropbox application interface that used to be available, that looked kind of like the website?

 

Because that was deprecated a while ago. Now, you can only access your Dropbox files through the Dropbox folder in your file explorer.

 

However, if the Dropbox icon in your system tray does not appear at all, perhaps the app is not really running.

 

Have you tried reinstalling it, to see if that helps?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    Hannah wrote:

    However, if the Dropbox icon in your system tray does not appear at all, perhaps the app is not really running.

    Lately the system tray icon has been disappearing while Dropbox is still running. The only way I've found to bring the icon back is to end task on all the Dropbox processes and then launch the application again. As Preston J. noted above, trying to launch it while the icon is gone and the processes still running simply opens the Dropbox folder, and doesn't restore the icon to the system tray.

    • Preston J.'s avatar
      Preston J.
      Explorer | Level 4
      4 years ago

      I can access the web interface (not what I'm looking for). Again, as Rich said, I cannot see the icon on the tray. If I delete and reinstall will all my files be deleted/redownloaded? 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        No, reinstalling the app wouldn't be affecting the files you've stored in Dropbox Preston J.  

         

        While we're at it though, can you clarify your device's exact OS and if you had ever installed and ran the app normally on this computer? 

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