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E-Dragon's avatar
E-Dragon
Explorer | Level 4
6 years ago
Solved

Dropbox not allowing me to download

so, for almost a year now I've been having a problem with dropbox where it does not allow me to download anything directly from the site, I would have to save the file I want to download in my dropbo...
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  • Здравко's avatar
    Здравко
    6 years ago

    Hi E-Dragon,

    Changing URL since you hit Enter in address line till moment actual file gets download is something normal. That's part of redirection process Dropbox uses.

    Actual trouble seems DNS problems (i.e. your ISP service DNS can't resolve all domain associated IP addresses). Try change your DNS server in use with Google's someone for example. This change can do the trick for you. Possible servers, which could be used freely, are "8.8.8.8" or "8.8.4.4". To be sure you have access, open a terminal and type there:

    ping 8.8.8.8
ping 8.8.4.4

    Change your system network setting uses those server(s) which respond properly.

    Good luck!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for getting back to me with the screenshots, E-Dragon. 

It looks like there could be a proxy, VPN, firewall, security app, or even ISP/router hindering traffic to these following Dropbox domains.

Could you please double-check that out for me and let me know what you find? Thanks!

E-Dragon's avatar
E-Dragon
Explorer | Level 4
6 years ago

Lusil I am not using a VPN nor a proxy, don't really use security apps and I believe the firewall is ok, not sure though
so I will see if it's the router or indeed the firewall
thank you for your help so far
I will keep you informed if I get anything 🙏

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