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Dmitry Belkin's avatar
Dmitry Belkin
Helpful | Level 5
2 years ago
Solved

Dropbox website won't open

I have a problem with access to site dropbox.com. Site not opening. Ping is working normally: PING dropbox.com (162.125.248.18) 56(84) bytes of data. 64 bytes from 162.125.248.18: icmp_seq=1 ttl...
Dropbox Basic
Web
  • Dmitry Belkin's avatar
    Dmitry Belkin
    2 years ago
    I don’t know what happened but problem has gone without rebooting computer and router. Now site and application working normally. Thanks for response.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there Dmitry Belkin - sorry to hear about this.

 

Have you tried clearing your browser's cache and/or using another browser since you first noticed this?

 

If you did and this persists, please send us a screenshot of the exact error you're getting, so that we can have a look too.

 

Thanks!

  • Dmitry Belkin's avatar
    Dmitry Belkin
    Helpful | Level 5
    2 years ago

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    and synchronization in app not working

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the screenshot Dmitry Belkin 

       

      In that case, can you reboot your computer and internet router and let me know how it goes?

       

      If you have a security program running as well, you can temporarily disable it as a test too.

       

      When it comes to the desktop app, can you send me another screenshot of the app's exact status and version as shown in your system tray/menu bar? 

      • Dmitry Belkin's avatar
        Dmitry Belkin
        Helpful | Level 5
        2 years ago
        I don’t know what happened but problem has gone without rebooting computer and router. Now site and application working normally. Thanks for response.

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