Forum Discussion

KaceyEPA's avatar
KaceyEPA
New member | Level 2
2 years ago

Dropbox won't download my file - stuck in 'in queue'

Hi, when I try to upload a document, It goes into 'in queue' and never moves. There is no error message and the document never is uploaded.   I have tried in different browsers, cleared caches....
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey KaceyEPA, welcome to our Community! 

 

Just to clarify, do you try to download, or upload a file? I got confused there, because the title mentioned "download" but then you explained that you try to "upload". 

 

Also, which platform do you use? It sounds like you're using our website, is that right? 

 

How big is this file in the first place?

 

Let me know more, and we'll take it from there, Kacey!

  • KaceyEPA's avatar
    KaceyEPA
    New member | Level 2
    2 years ago

    Hi Megan, I am trying to 'upload' using the website 🙂 

     

    standard pdf files about 188kb. 

     

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey KaceyEPA, sorry to jump in here.

       

      Is it possible that you have some kind of security service, like a VPN, firewall or antivirus that might be causing this issue?

       

      Can you temporarily disable them or whitelist Dropbox on them, to see if that helps?

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