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tunggo's avatar
tunggo
New member | Level 2
7 years ago

error " i am sorry !!!! " on my picture

Why is my image in dropbox for a long time saying "i am sorry" on the picture
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Chiraggada's avatar
Chiraggada
New member | Level 2
7 years ago

Even we are facing the same issue.
While the phots are uploaded on dropbox there wasn't any issues with the photos but, when we download a uploaded photo from dropbox, this 'i am sorry' messege appears on the left hand side lower corner of the photo

Kindly help to solve our issue..

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi Chiraggada, please bear in mind that, as mentioned in my previous post, Dropbox doesn’t edit or alter your files in such a way. 
     
    Having said that, could you please check the following:
    Finally, tunggo, I just wanted to loop you back in; were you able to resolve your concern in the end? 
     
    Let me know of any updates, peeps!
  • Juunas's avatar
    Juunas
    Experienced | Level 12
    7 years ago

    Hi tunggo and Chiraggada!

    Have you recently checked your computer for malware? A quick Google search for "I am sorry !!!!! jpg" would seem to point to your computer possibly having been infected by a virus.

    Just as a safeguard, you could try running anti-virus software and see if that possibly fixes the issue.

    Joonas

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