Forum Discussion

massi55's avatar
massi55
New member | Level 1
10 months ago

Error when trying to download files from a link

I click on download link, I then view the list of files and when I click download all, after churning I get incorrect email/password combination error
Download
shared links
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for bringing this to our attention, massi55.

When you say "download links", you're referring to Dropbox shared links, right?

Can you send us a screenshot of the error, while making sure there's no personal info on the screenshot?

Have you tried opening the link from a different browser or private browsing/incognito window?

Thanks for checking.

massi55's avatar
massi55
New member | Level 1
10 months ago

Hi Hannah

Yes, here are the things I tried:

  1. Close DropBox account and then re-register.
  2. Used Safari instead of Chrome.

 

Here are some screenshots

 

Thank you

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey massi55! Thanks for those screenshots. 

    Out of curiosity, was this link shared with you by a user you know? Is the email address of the sender no-reply@dropbox.com or another one of the official Dropbox domains you see here? 

    If this is a shared link, you shouldn’t have to sign in to your Dropbox account in order to download the contents.

    Can you open an incognito window on your current browser instead, and try to log in to your Dropbox account from there? Can you see the files under this page perhaps?

    • massi55's avatar
      massi55
      New member | Level 1
      10 months ago

      The files were shared by a user I know with a specific email address.

      I have opened my email and Dropbox in incognito and still get the same error

      Thanks

       

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        10 months ago
        massi55 wrote:

        I have opened my email and Dropbox in incognito and still get the same error

        You mean you get the error while logging in to just Dropbox on an incognito window? 

        If so do a password reset via www.dropbox.com/forgot 

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