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massi55's avatar
massi55
New member | Level 1
3 months ago

Error when trying to download files from a link

I click on download link, I then view the list of files and when I click download all, after churning I get incorrect email/password combination error
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massi55's avatar
massi55
New member | Level 1
3 months ago

Hi Hannah

Yes, here are the things I tried:

  1. Close DropBox account and then re-register.
  2. Used Safari instead of Chrome.

 

Here are some screenshots

 

Thank you

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey massi55! Thanks for those screenshots. 

Out of curiosity, was this link shared with you by a user you know? Is the email address of the sender no-reply@dropbox.com or another one of the official Dropbox domains you see here? 

If this is a shared link, you shouldn’t have to sign in to your Dropbox account in order to download the contents.

Can you open an incognito window on your current browser instead, and try to log in to your Dropbox account from there? Can you see the files under this page perhaps?

  • massi55's avatar
    massi55
    New member | Level 1
    3 months ago

    The files were shared by a user I know with a specific email address.

    I have opened my email and Dropbox in incognito and still get the same error

    Thanks

     

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 months ago
      massi55 wrote:

      I have opened my email and Dropbox in incognito and still get the same error

      You mean you get the error while logging in to just Dropbox on an incognito window? 

      If so do a password reset via www.dropbox.com/forgot 

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