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gthomascraig's avatar
gthomascraig
Explorer | Level 3
5 months ago

Every time I use a download link for a large file, I get "site unavailable" error.

Been having this issue for years now and every time I get sent a dropbox link for a large file (+5GB) I dread it because I know I can't simply click it and go work on something else and come back toa...
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gthomascraig's avatar
gthomascraig
Explorer | Level 3
5 months ago

second attempt....same result. This time only 6GB was downloaded before failing. 

As you can see the WAV files download no problem.

*these are downloading to an Samsung T9 SSD Formatted as NTFS with 145GB of free space on Windows 11 latest version and Chrome latest version.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi from me too, gthomascraig. I know you’ve already tried a bunch of troubleshooting steps, but can you also test this via an incognito window on your current browser? 

Are you experiencing the exact same behavior there, as well?

This may help us isolate the issue a bit more and investigate further.

  • gthomascraig's avatar
    gthomascraig
    Explorer | Level 3
    5 months ago

    first attempt was a normal window. Second....and now third attempt (with a single file download link) was in an incognito window. However, got a different error this time. "File wasn't available on site".

    Fourth attempt now ongoing inside a Firefox normal window.  File is about 15% finished. Will report back with results. 

     

    • gthomascraig's avatar
      gthomascraig
      Explorer | Level 3
      5 months ago

      Fourth attempt (Firefox normal window) was successful.  No idea why.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 months ago

        Thanks for sharing the good news, gthomascraig! You may also want to disable your browser add-ons and extensions, in case the issue comes back again. Certain add-ons and extensions can interfere with expected browser behavior, so please disable them and refresh your page.

        Other than that, we’ll be here if you need something else.

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