Forum Discussion

Tidalshine's avatar
Tidalshine
New member | Level 2
3 years ago

Getting a 'Failed to fetch' error

Everything was working fine until about 10am this morning. Suddenly none of my uploaded photos are avaliable to be seen on the photos tab. They still exist in the files section, but the photos tab is...
View
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Tidalshine, thanks for bringing this to our attention.

 

Are you experiencing this on the Dropbox site, desktop app or the mobile app?

 

This will help me to assist further!

  • Tidalshine's avatar
    Tidalshine
    New member | Level 2
    3 years ago
    All three, each platform shows signs that it's clearly trying to sync data. Briefly showing loading icons on the desktop, and showing a loading sync bar across the top of the screen on mobile. However each fails to complete any form operation and then claims no photos or video exist, or displays previously mentioned failed to fetch error.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      We are currently experiencing some issues with the service, we'll keep you updated with any new information.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!