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Suzy01B's avatar
Suzy01B
New member | Level 2
7 years ago
Solved

How to restrict downloading files by members

Hi there, I am looking to upload some videos for people to "view" but not download. Is there a way to set this up this way? Once they have paid for their video, I would then like to give them access to download it. Let me know if this is possible.  Thank you.

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  • Lusil's avatar
    Lusil
    7 years ago
    Thanks for writing back, Suzy01B. 
     
    When you password-protect a shared link, you limit the access to the contents down to users who know the password, not the ability to download content. 
     
    Currently, you can’t password-protect downloads. You can, however, disable or enable them manually from the shared link settings. 
     
    In other words, if you don’t want users to download the contents, you disable the “download” option, and once you wish to allow them to download the files, you enable it. 
     
    I hope this clears up any confusion. 

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there Suzy01B, 
     
    Currently, Dropbox Professional and Business customers can disable downloads for a shared link on the website or on the mobile app. You can find more info about this in this article. 
     
    If you’re not sure which subscription your account is on, you can just check your Plan tab. 
     
    Let me know if you have any other questions!
  • Suzy01B's avatar
    Suzy01B
    New member | Level 2
    7 years ago

    Thank you, Lusil. It says for Professional + Business accounts you can disable downloads for a shared link but does this mean I can share a folder for a client to view the videos and not download but when they have paid for them, I give them the password to download the file(s)? It appears from the article that the password is given at the point of allowing them to view the file but I was hoping for a password at the point of downloading the file(s). Can you clarify?

    Thank you!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey again Suzy01B, 
     
    If you apply a password to a shared link, it only limits users in regards to accessing the contents of the link. In other words, once they enter the password you have set, they will be able to view the files and download them. 
     
    The option to disable downloads is only when you share the folder using a shared link and it’s only available for accounts on a Professional or Business subscription. If you’re not in any of these plans, I’m afraid the option is not available to you. 
     
    I hope this helps clarify matters a  bit. 
  • Suzy01B's avatar
    Suzy01B
    New member | Level 2
    7 years ago

    Thanks, I was asking further because I am considering upgrading to Professional if I am able to provide a password to download a file, not a password to view a folder of videos.

    From what you are saying, if I upgrade, I will then be able to provide a link of a shared folder of videos that people can view (and not download) until I change the settings on that folder (or files within the folder) to provide them a password at which point they will be able to download the video files I have authorized them to download. Correct?

    Thank you!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for writing back, Suzy01B. 
     
    When you password-protect a shared link, you limit the access to the contents down to users who know the password, not the ability to download content. 
     
    Currently, you can’t password-protect downloads. You can, however, disable or enable them manually from the shared link settings. 
     
    In other words, if you don’t want users to download the contents, you disable the “download” option, and once you wish to allow them to download the files, you enable it. 
     
    I hope this clears up any confusion. 
  • SuzyB's avatar
    SuzyB
    Helpful | Level 5
    7 years ago

    It sure does...thank you, Lusli!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    No worries, SuzyB! Glad I could help. :grin:
     
    If you have any other questions, don’t hesitate to give me a nudge. have a wonderful weekend ahead!
  • Rob Kothe's avatar
    Rob Kothe
    Explorer | Level 4
    4 years ago

    Is there now a way with Dropbox business account administrators, who have shared folders with Dropbox basic users - to allow download of some files for example pdfs and word docs , while restricting other like low res mp4 video files to preview while allowing downloads of the high res version of the same videos?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey Rob Kothe - thanks for the nudge here.

    I'm afraid there's no way to achieve what you had in mind at this time. 

    You can post your thoughts in our Share an Idea section so that other users can share their own feedback and up-vote it to show their interest in this functionality.

    Let me know if you have anything else to ask!

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