Forum Discussion

Toast_is_nice's avatar
Toast_is_nice
Explorer | Level 3
2 years ago

I can't download a folder from the web browser (both Chrome and Firefox fail)

I haven't used Dropbox in a while but it seems irretrievably broken. I am simply trying to download a folder, it's not very big -- less than a gig -- and it simply won't download no matter which down...
Download
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome to our forum, Toast_is_nice.

 

Have you tested this via incognito mode, as well? Please also make sure to clear the cache of your browser(s) and give it one more try.

 

Also, when downloading the folder, do you receive any errors or are you clicking on the “Download” button and nothing happens at all?

 

Ping me, when you’ve got more info.

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