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FlorentH's avatar
FlorentH
Explorer | Level 4
6 months ago

I can't download a shared file via link when opening it via Facebook Messenger's browser.

When I share a Dropbox link on Facebook Messenger, and the receiving user opens it inside of Messenger's browser on their phone, they are unable to download the file. The user is first faced with t...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey FlorentH​, thanks for posting about this on our forum.

I tried to test this on my end and I was able to successfully download the file both via the browser and the mobile app (I also received the “You’re leaving our app” prompt). 

Can you check this with a different shared link, as a test, and let me know if you’re experiencing the exact same thing? I’d also like to know if your wife’s iPhone keeps freezing then. 

You can also connect via a different WiFi network/mobile data to help us isolate the issue a bit more. 

Let me know what you find, and we’ll investigate this further.

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